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UIA pays over summer almost $10.6 mln to passengers for canceled flights due to COVID-19
KYIV. Sept 16 (Interfax-Ukraine) – In June-August 2021, Ukraine International Airlines (UIA) reviewed about 48,100 requests for refunds for canceled flights due to COVID-19 and paid $10.588 million to passengers for them.
As the company’s press service said on Thursday, in general, from April 2020 to August 2021, UIA paid out $51.571 million to passengers, having processed more than 210,000 applications.
"We have been living in a quarantine situation for a year and a half, as a result of which thousands of flights have been canceled. We are aware of the inconvenience this has caused to passengers. Moreover, although the cancellation of flights for the airline was a forced step, we are aware of our responsibility to passengers. Public reporting on the fulfillment of obligations is one of the components of our responsibility," CEO of UIA Yevhen Dykhne said.
The airline also recalled that in addition to refunds for unused tickets, passengers of canceled flights were offered a free ticket renewal and a promo code for the cost of the unused ticket, which is valid for two years from the date of its issuance.
"UIA emphasizes its readiness for an open dialogue with passengers and hopes for an understanding of the situation on the part of passengers. For their part, employees of all communication departments do everything possible to reduce the processing time of all requests," the company said.
